Patient Relations Associate
Course Description
Job Role
Patient Relations Associate
Core Job Role
Patient Relations Associate – SSC/Q6102
Apprenticeship / On-the-Job Training (OJT)
540 Hours
Eligibility Criteria
Candidates must meet any one of the following requirements:
- • Completed UG diploma or equivalent
or
• 12th Grade pass or equivalent with 3 years of
relevant experience
or
• 10th Grade pass or equivalent with 6 years of
relevant experience
or
• Previous relevant Qualification of NSQF Level 4.5
with 1.5 years of relevant experience
or
• Previous relevant Qualification of NSQF Level 4
(Hospital Front Desk Coordinator) with 3 years of
relevant experience
Course Curriculum
course FAQ
The Patient Relations Associate course prepares learners to support patient coordination, healthcare administration and positive patient experiences. It covers patient communication, admission and discharge coordination, appointment scheduling, documentation, hospital information systems, billing support, TPA operations, customer service and emergency support.
Eligible candidates may have a UG diploma or equivalent, or Class 12 with three years of relevant experience, Class 10 with six years of relevant experience, or specified relevant NSQF qualifications and experience. The minimum job entry age is 18 years.
Learners develop skills in patient coordination, communication, customer service, appointment scheduling, admission and discharge services, documentation, hospital information systems, electronic health records, billing support, TPA operations, infection control, emergency support and professional behaviour.
A Patient Relations Associate helps manage patient and visitor enquiries, appointments, registration, admission, discharge and referral coordination, while supporting a positive patient experience. The role may also involve coordination with billing teams, maintaining patient information and using hospital information systems.
Yes. The programme includes 150 hours of mandatory on-the-job training, providing real-world exposure to healthcare workplace processes and practical activities.
The programme can prepare learners for opportunities in patient relations, hospital front-office support, patient coordination, healthcare administration, customer service, admission/discharge coordination and related healthcare support functions.
Candidates can join if they meet the prescribed educational and experience eligibility criteria. However, because several entry routes specify prior education and/or experience, applicants should confirm their eligibility before enrolment.
A medical degree is not required under the standard eligibility routes. The course itself provides learners with the healthcare knowledge, terminology, hospital processes and professional skills required for the role.
Potential work environments include hospitals, clinics, healthcare centres and other healthcare organisations where patient coordination and healthcare administration services are required.
Both roles involve patient-facing administrative responsibilities. A Patient Relations Associate has a broader focus on patient experience, coordination, communication, admission/discharge/referral services, hospital information systems, billing coordination and patient support, while a Hospital Front Office Executive may focus more specifically on front-desk and reception functions.
The programme combines healthcare administration, patient coordination, customer service, digital healthcare systems and practical workplace exposure. It also includes mandatory on-the-job training, helping learners connect classroom knowledge with real-world healthcare operations.
Yes. The course develops a combination of healthcare communication, digital skills, customer service, patient coordination, documentation and administrative competencies. These skills are relevant to healthcare organisations seeking professionals who can effectively coordinate between patients, families and healthcare teams.
The programme includes Hospital Information Systems, electronic health records, digital healthcare processes, CRM-related skills, evolving healthcare policies and AI-powered HIS awareness. This combination of healthcare administration and digital skills helps learners adapt to technology-enabled healthcare environments.
PSA Instructor
DeveloperI am a web developer with a vast array of knowledge in many different front end and back end languages, responsive frameworks, databases, and best code practices
Course includes:
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Level
-
Beginner
Intermediate
Expert
-
Duration
540h
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Certifications
Yes
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Language
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English
Hindi
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Course Type